DON'T PANIC! We get many calls from customers who forgot their combination or lost their key while the lock is being used. However, there is NO secret method to bypass the lock if you don't have the key or combination. If you lose or forget your combination, you have to cut it off. We advise on using standard wire or bolt cutters from your local hardware store.

If your combination does not work, first check if you are indeed using the right code. Often, a customer will think they set a combination (say 1234) but not realize they set it for something slightly different (like 2234, for example).

We have variety of locks, you can check your lock instructions or for all of the directions, click here.

Our locks range from light-duty strap locks that can be cut with strong scissors to heavy duty steel chains that would require special cutting hardware.

However, the rest of our products are to be considered medium-strength and NOT cut or break proof, such as our popular cable locks. Why? because people lose keys and forget combinations. Imagine if you had a cut proof lock on your fridge and forgot the combination- there would certainly be some serious issues. Instead, we offer medium strength locks that can be cut using the right hardware. They are still very strong and durable, and cannot generally be broken/cut without the use of tools

We wanted to make a locked box that is difficult to break- and ours is! We use polycarbonate, the best and most durable plastic on the market. Our lock and engineering are top quality. Essentially, a medium-strength locking box for everyday items.

However, our lockbox is NOT 'bombproof.' Contrary to what competitors might say, no lockbox on the market is unbreakable. Our box is medium security and can be broken with absolute brute force. This is a lockbox for everyday items, and we designed accordingly to get the best mix of weight, cost and protection. Hence, we advise NOT to use it to store expensive valuables and certainly not anything dangerous, such as firearms.