1. How to Set/Change the Code?

We have variety of locks, you can check your lock instructions here.

2. I’ve forgotten the code - What to do?

If it is the lockbox, you can always use the key that comes with it. As for the straps and cables, our locks are designed for outmost security; without any bypass for forgotten code to avoid hacking. If you lose or forget your combination, you have to cut it off. There is no secret way to gain access.

3. Can the locks withdraw different temperatures?

<!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->Our cable locks and chains are designed for indoor and a certain degree of outdoor use. They are considered weather resistant, but like all products, nothing is truly weather-proof.

4. Are these keys able to be copied?

It depends on the lock, and your local locksmith. We cannot offer replacement keys on any listing unless specifically mentioned.

5. Do you have Free Shipping?

For purchase above $50 within USA, shipping fee is free!

6. Do you ship outside USA?

Yes, we ship some of our products to UK, CA, Australia, and Japan.

7. How to order in Bulk?

For more info, kindly email us at: info@urbanaugust.com